6 months ago
Just writing to tell you guys about a problem that I've had. Hopefully this will help me find a resolution.
I redeemed a reward for a "Flame in the Flood" game-key. After several weeks of waiting, the key was delivered and I entered it into Steam. Unfortunately, when it activated, I saw the supplied key was for the WRONG game, specifically a game called "The 39 Steps." Okay, I thought. I'll contact support and they will sort out the issue. So, I described what was going on, nearly verbatim compared to the above.
Their response: "Unfortunately, I have no influence on it. I'm sorry." Then they marked the issue "Solved!" and closed my Ticket. I've contacted them again. Hopefully, things will be smoother this time?