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    FAQ - Questions and Answers

    Can I collaborate with Gamehag?

    If you're an YouTuber, a blogger, a streamer or an influencer of any other kind, we'll be glad to work on a common affiliate program with you. We do love players and all manifestations of creativity. Don't dillydally and write to us now!

    Why can't I log in?

    A prior registration is required in order to be able to log in. If you can't log in to your profile even after a correctly completed registration process, please verify carefully the correctness of given credentials. If the problem persists, use the password reminder or write to our technical department by using the contact form on the bottom.

    How to get rewards?

    You can pick them through a rewards list presented on our website. Each reward has a number of Soul Gems in its description that you have to spend to order it. Collect the Soul Gems by completing specific tasks and exchange them for attractive in-game bonuses, completely free of charge.

    I've exchanged the Soul Gems for a reward and I haven't received it yet, what can I do with it, what's wrong? Please, help!

    The rewards are usually sent within 10 minutes to 72 hours hours from the moment they were ordered. If you still haven't received your rewards after this time, please contact our support department. Please, also bear in mind that according to our Terms, we have up to 30 days to deliver it!

    How to use the forums?

    There is a link to our forums in the menu. Choose a topic you're interested in and make use of the "Leave a comment" button. If a matter you're interested to have not yet been raised, you can always create a new topic. Please remember, that everyone can have a bad day, but an offensive behaviour toward other users shall not be tolerated by our moderators.

    How to add/remove a friend?

    To add a friend, find him by his nickname and use the button "Add friend". You'll be able to remove him from the same place. Remember that you can always contact Misty from your friend list. You can't remove her, as you would make her very sad. And a sad witch often casts some very unpleasant charms... Believe us, it's for your own good.

    I have an issue with my account, how can I contact you?

    In your friend list, you may find our clever witch named Misty. Write to her, so she'll conjure up a solution for you. If your issue concerns login issues and/or you can't contact our witch, write to our technical departmen by using a contact form, sometimes they can make some pretty good magic as well. ;)

    I haven't found an answer in the FAQ, what to do?

    Write to us. Our witch Misty will be happy to answer each of your questions. The self-reliance comes at a price, but everyone may need sometimes a small assistance. There is nothing to be ashamed of. ;)

    Do I get Soul Gems by writing on the forums?

    You gain the experience points (xp) needed to advance to the next level and receive a grade. For each level you're receiving Soul Gems. Their amount depends on the level you've reached. In order to avoid spam, there are only 10 posts per 24 hours that count.

    Will there be new games or a possibility to complete a task once again?

    New games and tasks won't cease to appear. A player has the possibility to complete each task an unlimited number of times until it's accepted by Gamehag.com However, the task which has already been rewarded can't be completed once again.

    I've ordered a reward, how will I receive it?

    Your reward will appear in your account's notifications.

    I haven't received any answer from the Support, what can I do?

    We assure you that we do our best to answer your messages. Sometimes, however, there are too many of them, so you will have to wait a bit, especially that we try to approach each case individually. If the support didn't answer after 48h, it is possible that your message did never reach us. Please, try to send it one more time. The exception of this, is a situation when the support does not answer, because your previous messages were offensive. In this case, the only thing you can do is to turn with shame into a frog and kindly apologize.

    Is gamehag.com available on mobile devices?

    Yes! We've created the first app of this kind especially for you, to help you earn points by playing games. Our mobile app is not only a pioneer in its category, it also is well designed and very intuitive. In addition, our site has been developed in such a way that you can use it on your phone our tablet too. So you won't lose contact with your friends from our forums while at work, school or on vacation.

    I am certain I have completed a Contract correctly, but my task is not accepted!

    Sadly, in this case, the vast majority of this process takes place by our partner. We have prepared, however, some hints which may prove to be useful to find the real reason of your task's rejection: 1) Verify carefully that you have completed the task as it stated in the description. Any deviation from these instructions could cause a negative response from our partners. 2) Make sure that you have used the button next to the task in order to create your account or download an app. 3) Sometimes the task may also be refused because of wrong credentials, missing account activation (by e-mail or any other method) or a multi-account detection (some of the advertising partners may accept only one account per user). 4) Wait at least 24 hours after having completed the task. You do not have to send us any screenshot for your task, so the Soul Gems attribution could be to some extent delayed. 5) Some of the walls have their own external support system. Look for a link on the bottom of the wall.

    What's Gamehag?

    Gamehag is a website dedicated to a wide community of gamers, offering you a quick access to Free-To-Play games and free rewards in exchange for carrying out specific tasks.

    How to sign up?

    Please use the form from the homepage to join our community. The information you'll give will be used to verify your identity in the future, so don't share them to any third parties. Remember, that gamehag.com will never ask you for your games passwords. If someone is asking for them on our behalf, do not show them and let us know about it immediately.

    What are Soul Gems and what are they for?

    The Soul Gems were created to protect the hags from extinction. Created by the Coven Council from the souls of ancestors, they are powerful protective amulets. What should interest you the most however, is the fact that you receive the Soul Gems for completing tasks. You can then exchange them for the rewards you're interested in.

    I have an account in a game, can I use it to complete the task?

    Unfortunately not. We want everyone to have equal chances. In order to make everybody start from the same starting line, it is necessary to create a brand new, individual account and only then, complete the specified task. For your own convenience, there is a button next to each game referring you to the registration.

    Can the Soul Gems become void?

    The gems are not bananas. They can't rot. Check it out in a geological museum, if you can't believe ;)

    What's the ranking?

    The ranking shows your current position among other website users. After all, we all love games, and what would be a game without a little bit of competition?

    How to remove the account?

    We're very sad you want to leave us already and we hope you'll come back soon. Your account can be deactivated by sending a message to chrissu@gamehag.com. Please, think carefully about removing your account, as it cannot be undone.

    I have an issue with a game, what to do?

    In order to resolve your issue as quickly and effectively as possible, you'll need some suitable specialists. Our witch, Misty, can help you as good as she can, but contacting the troublesome game support can be far more effective than reading tea leaves. You can also benefit from the experience of some more experienced players and find an answer on our forums.

    Why my screenshot has been refused?

    Your screenshot could be refused because: 1) The registration has not been made by our website, so that we could verify if your account is new, as we focus on equal chances, 2) The screenshot did not reflect a properly completed task, 3) We have detected that you have more than one account on our website, 4) There was an attempt of fraud, e.g. by uploading a fake screenshot. Please, verify carefully, which of these reasons occurred, then try to complete your quest once again.

    Why a game's link isn't working?

    Turn off your AdBlock and check one more time if your issue persists. If it's still the case, please send us a message with a screenshot of the error and the game's title.

    When my screenshot/reward/article will be accepted?

    Usually, the screenshots are accepted within 48h and the rewards within 72h. The articles, however, are often numerous and we have to read them very carefully. As soon as it will be done, you'll certainly receive a notification.

    My screenshot is too big, what to do?

    Try to reduce its weight by decreasing its quality. Saving a screenshot in the .JPG format with a quality lowered by ~70% shouldn't affect its readability and will likely eliminate the size issue. Most of graphic softwares give you this possibility while saving. You can also use some compressing websites by writing "Image compressor" in Google.

    48 hours have passed and I still haven't received any confirmation link, what to do?

    Write us a message using the contact form. Please, remember to describe your issue. We'll solve your problem as quickly as we can.

    Why am I not receiving any Soul Gems for my contracts?

    Sadly, in this case, the Soul Gems are given independently and we do not have any influence on their attribution - it is a completely automatic process. If you have not received your points, please verify carefully that you have completed your task by clicking the button next to the contract and used the link that has been generated after that. If after 24 hours, you still have not received any Soul Gems, please try to complete the task again. Some of our walls give you access to an external support on the bottom of their page. You can also try that!