Play games
Choose the game that interests you and play itfor free.
Complete the quests
Every game has some quests for which you will receive Soul Gems.
Receive rewards
You can exchange your Soul Gems for Steam Wallet top-ups, game keys, CS:GO Skins and other rewards.
Is there any way to contact support other than the usual way? I've had 2 support tickets that no-one has responded to for 20 days and the system won't let me raise another