Toad - Gamehag applied a double penalty

Gamehag took Soul Gems twice from me, and the ticketing system doesn't allow me to file a ticket about it - they say they're constantly working and that by the time I check back the problem should already be gone. But they took a double amount of Gems and I doubt they will fix that without them being notified. So how do I contact them about this? Are they active in the forums? Here's their notifications about taking Gems from me in two consecutive minutes: 11:56 :: -50 Due to the lack of your activity on the website, you’ve been turned into a Toad, you’ll have to spend 50 Soul Gems every 7 days. 11:55 :: -50 Due to the lack of your activity on the website, you’ve been turned into a Toad, you’ll have to spend 50 Soul Gems every 7 days.

Their reply (and auto-closing the ticket) while trying to report an issue:

Thank you for wanting to help us develop our site. Our team tries to fix all bugs on a regular basis and improve the website's performance every day. The problem you want to report to us will surely be fixed soon! :)

ماذا تنيكو يانيكو لانك شخص رائع اريد معرفتك :slight_smile: