If you turn into a frog then you simply don't get daily/weekly SG. If you stay as a frog for 1 month you turn into a toad, which takes away 50 SG per week (currently 100 because gamehag is broken). Not to mention basically nothing works right now and support ignores any and every problem so more or less everyone is turning frog/toad :/
hi! i hope you get the solution
From what I see, the only way, other than doing quests, to maintain account activeness is by getting their "Magic Barrier". This prevents you from turning into a frog/toad. I see this option available in the shop (https://gamehag.com/shop/magic-barrier1) and also by opting into their VIP subscription. Whether it's worth it or not depends on you. If you want to know more, visit this link: https://gamehag.com/vip
Hope this answers your concerns.
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Every game has some quests for which you will receive Soul Gems.
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So i am going out of country for about 10 days but the problem is that in 6 days i will become a frog meaning my SG's will reduce and i cannot access my account when i am outside of country in which signed up for account. In that case what can we do because i dont want to lose my SG's which i collected for past 2 months? Does the Sg's i have will reduce or the ones i will collect will reduce? If the ones i collect will reduce does this includes the refund?