contact misty
Scam? I hope it isn't. Write to Misty about your problem. Finger crossed.
can you help me here i dont find my problem...
Misty : Hi, how can I help you?
Me : Yes
Misty : Please, choose the category.
Me : Prizes
Misty : What's your problem?
Me : The ordered prize did not arrive to my account.
Misty : What is the content of the notification?
*According to the notification it has been rejected.
*According to the notification it has been refunded.
*There is no notification.
my notification accepted but i dont receive my reward... there are no choice
there are another way to contact misty with conversation or something?
Best way will be to choose anyone and then write over there, they have extremely limited options in such.
A tip from me: Click the CONTACT US and write your problem there. It will automatically create a support ticket. Hope this will help you! 
Scroll all the way down, you will see CONTACT US below the QUICK ACCESS.
ok this one is new for me , thanks you @MyStery24
Ok i open 2 ticket (to increase chance for reply xD) one from Contact them , and the other one from reporting bug but the same subject (must using just one , i dont know )
When they will reply? 72 hours or what?
Thank you guys but still stuck... Best wishes
in 3 steps
Choose the game that interests you and play itfor free.
Every game has some quests for which you will receive Soul Gems.
You can exchange your Soul Gems for Steam Wallet top-ups, game keys, CS:GO Skins and other rewards.
You know that on Gamehag you can get real rewards for free, right? Join us, complete walkthrough and get your chest!
i have a problem with claiming a skin , they send me the trade offer but i was offline , and the trade declined reason "Items Now Unavailable For Trade" , and in the website they said the item has been sent to your steam account , they will send another trade or what? any help please...