Reward screenshot - New account problem

I made a new account and got to lvl 5, but my task and screenshot keeps getting rejected stating "I haven't made a new account" even thought i did and i used the link they provide... Im confused.. do i keep sending the screenshot in hopes of eventually completing the task or do i need to do something else?

this also happend to me

i send them wrong screenshot LoL

Give my reward please: https://imgur.com/a/w1XKswW

Guess you do have to make a new new account in order to fix this...