Play games
Choose the game that interests you and play itfor free.
Complete the quests
Every game has some quests for which you will receive Soul Gems.
Receive rewards
You can exchange your Soul Gems for Steam Wallet top-ups, game keys, CS:GO Skins and other rewards.
I was waiting for my phase 3 quest and they all just disappeared? I don't know if I did something wrong and got the quests reset or not but I would appreciate the help if it can be given. I've even logged out and waited a few hours before logging in to check and they're still gone, I don't know what to do at this point since i was so excited to finish them today.