Joshverd: No worries @mo111

Joshverd: Redemptions can take a few hours to be processed

Joshverd: If you redeemed an item from the Shop, it's possible the price changed too much and you will need to re-redeem the item.

Joshverd: Reach out to support and ask. It might take a bit for them to get back to you, but they are the only ones that can answer.