Missing sg???

Question

I've completed the task for this game and waited for quite a while to receive my reward to no avail. Is anyone else having this problem or is it just me??

Silentrets · Answer

yeah i did too. but i couldnt take.

Clound12 · Answer

You need to contact Misty and she will help you.

Peet0 · Answer

i wull try contac misty hopefully she send me nudes

huydcba · Answer

you have to be patient,

Raddicus1 · Answer

I just got my lvl 10 citiadel.  Few hrs ago did the lvl 8 slots for 633 got them.  So lets hope its not long for the rewards

ilah3 · Answer

I also didn't get any SG

Matykojatszik · Answer

Write a support ticket

derrtydevil · Answer

Any luck?

pcak · Answer

i wrote a ticket and they said its their problem and they cant controll it

ismail_shah · Answer

post this messgae every where in the socail media to get our good old Guest!

w1ldfyr3 · Answer

goodness, i hope you guys will get your soul gems ;-;

derrtydevil · Answer

have you gotten it yet?

Antiman_SK · Answer

I don't get the Soul Gems and I did this quest 3 weeks ago.

Hellminded · Answer

So the problem might be that its for new users only wich means that you have to download the game for the first time.
-Hope I helped

Do_om · Answer

Bruh I did download the game and I am new user and got my Citadel leveled up to 10 but don't have the soul gems. :/ :thumbsdown:

cce2002 · Answer

Where can I submit the support ticket? As Gamehag didn't inform me how to do it when I contacted them.

MADDorutos · Answer

Just use your google play account that you used to register on gamehag,it might work.

MADDorutos · Answer

I mean connect it to the game.

cce2002 · Answer

still not working and still not received any SG for completing the task. the in-game admins can't help me out with this, is what they say....

ZitaW · Answer

This also happened to me. Seems like this offer wall's games often have this issue.
Did any of you got the SG since then?