Play games
Choose the game that interests you and play itfor free.
Complete the quests
Every game has some quests for which you will receive Soul Gems.
Receive rewards
You can exchange your Soul Gems for Steam Wallet top-ups, game keys, CS:GO Skins and other rewards.
I got to castle level 11 new account and everything did not receive my reward its been over 72 hours also i got skins like a week ago and still cant deposit them why.