open a ticket
It can happen, just be patient, and be sure to check other threads before you make a new one, there are quite a few that are about the same issue as yours
in 3 steps
Choose the game that interests you and play itfor free.
Every game has some quests for which you will receive Soul Gems.
You can exchange your Soul Gems for Steam Wallet top-ups, game keys, CS:GO Skins and other rewards.
You know that on Gamehag you can get real rewards for free, right? Join us, complete walkthrough and get your chest!
So I ordered a 10 euro steam wallet card. 72 hours have passed and I still don't have my reward. It said fast delivery (24h) What do I do?