Did not create a new account

Wasted 3 weeks and now they say that I didn't create a new account...... they just don't want to give away gems at this point

It's funny how they cite the same reason every time a task is rejected

Hmm that is true

Try to tell this to Support, noting every point from the FAQ that you didn't do wrong

u need to contact support

I did contact the in-game support, they never bothered to reply, and gamehag said they can't do much

do i need to create an acc if I do these game offers?

same problem here, wasted 3 full weeks of my life and gamehag could not care less to fix this issue

same