You can create a ticket by selecting "I have a problem" > "Technical Problem" > "Other" then it will allow you to type out your issue. They should reply within a few days. Hope you can get your skin soon.
in 3 steps
Choose the game that interests you and play itfor free.
Every game has some quests for which you will receive Soul Gems.
You can exchange your Soul Gems for Steam Wallet top-ups, game keys, CS:GO Skins and other rewards.
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Day before yesterday I ordered a skin moonlight glock 18 of 1150 sg and didn't received it , tried to create tickets but it doesn't works any suggestions how to get it