I dont think it is, you just need to get a better ss with what they ask, mine was rejected as well so idk
Try to contact support if you think you completed a task correctly and it was rejected. There seem to be some issues with the system that accepts screenshots so support will need to verify it manually.
in 3 steps
Choose the game that interests you and play itfor free.
Every game has some quests for which you will receive Soul Gems.
You can exchange your Soul Gems for Steam Wallet top-ups, game keys, CS:GO Skins and other rewards.
You know that on Gamehag you can get real rewards for free, right? Join us, complete walkthrough and get your chest!
I didn't get my SG and the screenshot got rejected, I did upload screenshot with my level 17 and the same name of the website and it was new account I just can't believe I didn't get anything , I wasted 30+ hours on this game for nothing ???! They said it seems its not new account but I'm sure its new