Nice game, Gamehag is **** again

Crossout is a very nice game. The goal is to acquire scrap metal and to build your postapocalyptic vehicle. To do this you need to battle other people or complete tasks in the story mode. The arena battles are a lot of fun and they dont take too long. So when you are unlucky and die at the beginning it is not that big of an issue to wait for the next round. However, I cant even complete the first task with a screenshot on which i mark my in game name and the stat that tells me that the task is completed. I have even contacted gaijin to help me provide evidence that I created my account through the gamehag link. Still gamehag refuses to truly look into it and they answer with the generic "something went wrong, make a new account and start over" => good game, shitty support from gamehag makes for a bad experience once again...