Just wait for a while happened to me too
I guess you tried to earn soul gems by carrying a contract? Well, the offers are slightly messed up - sometimes you receive your prize, sometimes not. You aren't the only one facing the problem. I think one of the best things to do is to open a ticket and talk to Misty about the issue, she might solve it. Best of luck!
in 3 steps
Choose the game that interests you and play itfor free.
Every game has some quests for which you will receive Soul Gems.
You can exchange your Soul Gems for Steam Wallet top-ups, game keys, CS:GO Skins and other rewards.
You know that on Gamehag you can get real rewards for free, right? Join us, complete walkthrough and get your chest!
i just did a survey and i didnt get any gems. Anyone else have this problem?