just play again
I think there is an issue when you play from your laptop. It is happening the same for me. I raised a ticket to their support and they said they are working on this and will fix it soon. From other users who posted comments on the same topic in previous threads, I think it was mentioned that if you play on your smatphone, it will not be an issue. I haven't tried it myself, but probably you can give it a chance. :)
in 3 steps
Choose the game that interests you and play itfor free.
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This has happened with me twice now.