Misty got back to me and is helping me with the problem and also informed me on the 4 reasons my screenshot could be refused. Also, I'm pretty sure there's only 2 mods running the website.
in 3 steps
Choose the game that interests you and play itfor free.
Every game has some quests for which you will receive Soul Gems.
You can exchange your Soul Gems for Steam Wallet top-ups, game keys, CS:GO Skins and other rewards.
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So I opened some cs:go crates and got 3 skins and I waited for them to be sent to my steam account but they haven't been then I got a notification on gamehag saying that my skins have been refused even though before that it said they were being sent. After that I went on gamehag and it said "0 refunded for *skin*" Also, a few of my tasks were denied even though I showed proof in the screenshot. This leaves me to question the legit status of this website. I also messaged a Misty about this yesterday and I'm still waiting for a reply. I know that a lot of people might be messaging them and it takes a while because as far as I know, there's only two mods but I've been waiting for about a week or possibly longer and I have been patient so I decided to make a thread about it and see if they reply to this.