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    Where to send screenshots?

    Hi, I finished offer from Wall of Terror (Fyber) but I didnt received any gems. Gamehag support told me that they have no permission to repair this and Fyber support sent me email that I have to send a screenshot. I sent one as a reply on their email but I did not get any answer. Have you guys experience with this?

    18 july 2019 08:26 1628
    2

    @jakolev I have a few times and they can reply either in a few minutes or a few days after you send the screenshot. I can say for sure they'll reply, I just can't exactly tell how long you'll get any reply.
    EDIT: they usually reply saying that sometimes you'll need to exit and reopen the app (the crediting app, not the Gamehag one) to get your SG. I hope that helps.

    18 july 2019 09:25 1628
    0

    Thanks a lot man :) finally someone who gave me info :) So its right to send screenshot as a reply to that email that they sent me? (There is the number of ticket and so on...)

    18 july 2019 09:40 1628
    0

    Yes. When you send the form to report, you'll get an automated reply asking you to send 'proof' that you've completed the task, which is in most cases will be a screenshot.

    18 july 2019 09:42 1628
    0

    where can i send the screenshot asap

    30 december 2019 07:28 1628
    3

    i am interested too

    2 january 2021 00:16 1628
    3

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