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Hi @Elmo998, you can redeem your Soul Gems (SGs) for anything available in the Gamehag's store: https://gamehag.com/shop
From what I see, the only way, other than doing quests, to maintain account activeness is by getting their "Magic Barrier". This prevents you from turning into a frog/toad. I see this option available in the shop (https://gamehag.com/shop/magic-barrier1) and also by opting into their VIP subscription. Whether it's worth it or not depends on you. If you want to know more, visit this link: https://gamehag.com/vip
Hope this answers your concerns.
Gamehag Discord is no longer available and now displays a message directing users to join Earnweb instead. As a last resort, you can use this form to contact them: https://company.gamehag.com/contact
Feel free to lock this thread if the OP's issue is solved.
@kralefegaming
It's most likely that the game was temporarily out of stock at the time they verified your purchase, so the system automatically kicked in and refunded you.
@JamesEverett
Have a look at your offer walls/dashboard for available tasks. By completing them, you will earn experience points (XP) that can help you level up. Here's a useful article written by @Sebastian50 that you could read to get a glimpse of how leveling up works in Gamehag: XP Guide on Gamehag.
P.S. Commenting on the forum no longer earns you XP.
Case closed on February 20, 2024. I'm locking this thread.
1. 这里也能换 (https://gamehag.com/cn/shop/roblox-gift-cards-global)，完成任务拿灵魂宝石兑换即可
2. 微软奖励，但也可能局限于地区（不同的奖励目录）
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