4 anni fa
Hi there, to be clear, I'm not the Gamehag's founder :) I'm the Community Manager for the French and international version of our application. Although I will not write about the event mentionned above, I will try to clarify some things listed by Kabash.
1. The chests are certainly not rigged. Please bear in mind that the chests are cheaper than the reward itself. You may or you may not get the reward you want, this is the same thing for any chest in any application. If you want to be sure you will get the game you wish to have, please consider to keep some Soul Gems for you reward. Also, remember that the codes you got from any third-party partner where totally for free and you did not have to spend anything, even the points you got.
2. The delays is a thing we are working on unceasingly. We want to provide any reward as soon as possible - we are still optimizing our cooperation with our partners in order to keep up with sending you the codes. Bear in mind that the rewards are usually sent within 10 minutes to 72 hours. Some of them are delayed as we were currently out of stock (we always try to disable the unavailable rewards asap) or because we have to verify the orderer's account closer. If it happens that your reward has a considerably big delay, always try to reach our support. We are here to help you guys!
3. We do know that the task refusal may be a bit confusing, that is why we recommend to read the FAQ first if such event happens. However, even if a task is rejected, you can still contact Misty. There is no such option that a task which was completed correctly will stay refused.
4. Our support team is working hard to help everyone. We have created our own Discord server as we have seen, that this support method is really appreciated by you, guys. There was certainly no such need to have any third-party person doing their work, although we care about any help provided by our users - yes, Steamburner, I am writing to you :) I will always read your feedback, so if there is any issue you have with our support you can always reach me :)
5. All the codes we generate have a limited availability. However, any report of this kind always resulted in extending the code's lifetime. We have started recently our own giveaway system which does not have such issues and everything is officialy supported by our team.
6. Each country is treated by us individually and we always try to provide as much of possibilites to get Soul Gems as we can.
7. This is an issue I have already wrote about in an other thread. We have received various reports about duplicated game codes and we are aware of this problem. Anyone who wrote to us and provided a valid proof received a refund. We do apologize for this inconvienience and I can assure you we will choose our providers more carefuly :)