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Also, how long did it take for you to reach level 15? Will it take a long time?

The same thing happened to me but with the game sansar. Their support is useless. You can't actually chat with a representative you just get a general answer that may not answer your question and they resolve your ticket. And no matter how many times you contact them, it's the same answer. I ended up showing the confirmation email with the date of the email and the date that I took the screenshot. Let's see if they believe that I'm a new user now. I wish they are like other big providers where you can contact them with picture proof and stuff and they give you the credits, instead of constantly sending screenshots and waiting for hours and contacting a useless support team. Also, I saw that you had a problem posting a screenshot, and I had the same problem. Support didn't help. I ended up figuring out that the limit of the image size is 3 mb.