Does this site have an acual support feature?

I'm not sure if this is the proper forum for this, but the support on this site is incredibly misleading, and as far as I can tell, there's no way to actually contact staff. The "create a ticket" feature doesn't actually allow you to create a ticket. It's just a series of automated, branching questions and answers from "Misty." I tried emailing the site directly and it tells me they can't respond via email, and to just use their ticket feature.


I've seen atleast one person say they managed to get in contact with an admin in a recent thread (one of the many about tasks being rejected for unclear reasons), but there was no indication how to do so. Nothing on their Facebook page either. I remember awhile ago "Misty" used to actually talk to you, but it's purely automated now. Pretty bad how they've made it so unclear on how support works (possibly basically disabling it altogether) when they're openly pressuring users to complete tasks like they're doing now and people have so many difficulties getting them completed.


I've also seen quite a few threads where there's replies from "Misty", but they're completely blank- what's this about?

There is a way to contact suport. You click on "Your conversations" next to the magnifying glass and the bell, click on "Create a ticket" then you press the following answers:

I have a problem with the platform -> Technical problem -> Other

After that you can explain your problem and wait for a member of the support to help you.

i am completely a month long task too if it gets rejected ill be furious but yeah haven't seen much action on the support i judt ask the people over on discord

blood375: Yeah, I found it, thanks. This isn't the first time I've had to deal with a site where the actual contact is under a very specific part of their Q&A, Steam had this for ages (probably still does.)

Yeah, contacting support is a bit more convoluted than it should be, but at least once you've created a ticket you don't have to wait too long to get a reply, well at least I didn't.

support? what support?

"I've also seen quite a few threads where there's replies from "Misty", but they're completely blank- what's this about?"

And one just showed up in this thread. No seriously, what are these supposed to be?

They are advertisements. I guess they bug out sometimes and stay blank.

You can just search www.gamehag.com/contact and contact the support team, they helping me every day with ever i ask and they are pretty nice. You can ask them instead of spamming on forums and you can find your answer. Of course you can wait a little bit.

well with all these complaints on the frog I find it hard to believe there is one

I think... Misty is the highest end most intellingent Support AI ever created. And she's all of our friend. :love_you_gesture: