Customer support experience and rating

Share your thoughts in here. No offence just wanna know something from you all. Quite a wide range of rewards for you to choose. Easy to earn points (Soul Gems) by the daily login. If you are a reviewer and have good writing skills, I'm sure you can get more gems besides from playing mini-games, the game offers and doing contracts. In my opinion, customer service still needs to be improved. The most prominent issue is the inactivity on Discord. They are online but they seem inactive in their own Discord server. I feel sorrow to see this happen most of the time. Members pinged moderator for help but we couldn't help much. Secondly, the screenshot tasks always are rejected automatically even though it's nothing wrong with the screenshot. Most of the members in support channel are having this issue. Overall, it's still a decent site. Rating: 6/10

i hope they could act fast on people's report especially with the the sending or postine of file for the submission of the games for rewards as of now.. well i do hope they could gather a team for helping them but most website won't hire them if the person is not from their country or a unknown user XD...

But @myStery always don't work every time!

Surveys One!

Hmm, it seems that my comment has been deleted?

@Vladklack
I'd say yes. The ways of earning gems are just around daily login, playing games, completing surveys, referring new users, writing an article and buying gems. This topic has been discussed in a few threads in the forum. Neither good nor bad, it depends on you. Once you have found the most suitable method for yourself, then, it is the best way.

@mrssalter
You've got a point there. Users may reduce the frequency of creating another new ticket for the same problem. Based on my own experience, not every time the tickets created by me are closed by the supports, sometimes the ticket was still open for me to add on new information or reply to it. I assume there is a different response given in different cases. Perhaps, you could voice out your thoughts to Misty? Gamehag supports are in charge of the users' tickets. Each role has different duties.

As in, the above comments are all my personal opinions.

@Tekhour If you don't meet the requirements of the surveys, you will be screened out as they are looking for a specific group of respondents.

@myStery I guess they listened to your suggestion as now you can upvote or downvote on the tickets!! nice one!

@mrssalter To clarify, I didn't suggest anything to Misty recently. In a bright side, good to hear that! Kudos.

Customer support in the form of communication channels for gamehag is quite good, but issue is some game tasks donot give sgs, for example i did the ingame task for lords mobile i was expecting to get automatically verified as the offer was for new persons to gamehag but some how that sgs i never got after reaching out to support they said we donot have any way to detect you played the game as the task is auto verified, after asking in forums and on main game page all say they never got there sgs; so this means in app games except adventures of misty are not worth doing the effort what so ever ? i hope some one considers my case and provides me the soul gems i deserve.

@myStery24 where are the runes? when we will see them again ?

@yazdan Hmm...off topic. I don't quite understand.
Edit: I just looked up for runes in the shop, can't find any of it. This makes sense of your questions but, I'm not sure why they are removed or dissappeared from the shop. Kindly contact Misty.

I think the help function with Misty is extremely limited. You can't actually ask her a relevant question, and when you do, she just feeds you garbage about how the problem is solved when you didn't even get to ask her anything. Misty is poo in my opinion. They need the option to just state your issue, and even on the one thing where you can do that, customer support comes back with the same nonsense Misty feeds you. Not helpful, at all, in any way.

Misty is also very slow to respond when compared to every other support systems ive ever used. it often takes 3-7 days to get a reply while most others are within hours if not minutes! especially with how slow they reply you think you'd be getting something of help but most the time, as the comment above states, you just get something like "dont spam" or "make sure you made a new account!" and thats all, when most often the problem ends up being something on their end, either a comment glitch (auto removal of good comments or issues posting them/removing them) or the task not explained well enough to finish it right ("get to level 10" not stating what, player lvl or something else?)

Hello everyone! Great platform i found here :)