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problem with claiming a skin !!

lowy9800 avatar

lowy9800

March 17, 2018 at 09:37 PM

i have a problem with claiming a skin , they send me the trade offer but i was offline , and the trade declined reason "Items Now Unavailable For Trade" , and in the website they said the item has been sent to your steam account , they will send another trade or what? any help please...

lowy9800 avatar

lowy9800

March 18, 2018 at 03:59 PM

........ **** i have really a bad day!

Mrdox avatar

Mrdox

March 18, 2018 at 04:13 PM

contact misty

myStery24 avatar

myStery24

March 18, 2018 at 05:00 PM

Scam? I hope it isn't. Write to Misty about your problem. Finger crossed.

lowy9800 avatar

lowy9800

March 18, 2018 at 09:55 PM

can you help me here i dont find my problem...

lowy9800 avatar

lowy9800

March 18, 2018 at 09:59 PM

Misty : Hi, how can I help you?

Me : Yes

Misty : Please, choose the category.


Me : Prizes

Misty : What's your problem?

Me : The ordered prize did not arrive to my account.


Misty : What is the content of the notification?
*According to the notification it has been rejected.
*According to the notification it has been refunded.
*There is no notification.

lowy9800 avatar

lowy9800

March 18, 2018 at 10:00 PM

my notification accepted but i dont receive my reward... there are no choice
there are another way to contact misty with conversation or something?

agniswar_mozumder avatar

agniswar_mozumder

March 18, 2018 at 11:02 PM

Best way will be to choose anyone and then write over there, they have extremely limited options in such.

myStery24 avatar

myStery24

March 19, 2018 at 05:27 PM

A tip from me: Click the CONTACT US and write your problem there. It will automatically create a support ticket. Hope this will help you! :four_leaf_clover:
Scroll all the way down, you will see CONTACT US below the QUICK ACCESS.

lowy9800 avatar

lowy9800

March 20, 2018 at 11:58 PM

ok this one is new for me , thanks you @MyStery24
Ok i open 2 ticket (to increase chance for reply xD) one from Contact them , and the other one from reporting bug but the same subject (must using just one , i dont know )
When they will reply? 72 hours or what?
Thank you guys but still stuck... Best wishes