Customer support experience and rating

Share your thoughts in here. No offence just wanna know something from you all. Quite a wide range of rewards for you to choose. Easy to earn points (Soul Gems) by the daily login. If you are a reviewer and have good writing skills, I'm sure you can get more gems besides from playing mini-games, the game offers and doing contracts. In my opinion, customer service still needs to be improved. The most prominent issue is the inactivity on Discord. They are online but they seem inactive in their own Discord server. I feel sorrow to see this happen most of the time. Members pinged moderator for help but we couldn't help much. Secondly, the screenshot tasks always are rejected automatically even though it's nothing wrong with the screenshot. Most of the members in support channel are having this issue. Overall, it's still a decent site. Rating: 6/10

i hope they could act fast on people's report especially with the the sending or postine of file for the submission of the games for rewards as of now.. well i do hope they could gather a team for helping them but most website won't hire them if the person is not from their country or a unknown user XD...

is there any good ways to earn SG other than install and play and surveys? Perhaps a daily login and realize that earning SG with the games that we play give us big amount of SG but if we say that out of 50 users only 5-25 only pass on the reviews and post of the game but maybe 49 users always fail .... Overall maybe 4/10 still a good site but not better than SLIVERTV were they give better opportunities to the gaming community.

when you right to customer service they seem to give a generic answer and close the ticket as problem solved. instead we should be able to close the ticket instead of then issuing a new one to continue on the conversation. it should be us that should be able to decide if a problem has been solved witht he given response. any open tickets should then be closed by us or if left open by the mods in a week for inactivity. Would make things a lot easier.

@Valdklack
I'll say yes. The ways of earning gems are just around these few things like daily login, play games, surveys, contracts, referring new users, writing articles and buying gems. This topic has been discussed in a few threads in the forum. Neither good or bad, it depends on you.
The best way of earning gems is when you have found the method that suits you.

@mrssalter
You've got a point there. It would be better for users to decide whether their problem has been solved or not. However, based on my own experience, not every time the tickets submitted by me is closed by the supports, sometimes I'm able to reply and have the option to close a ticket. I assume it is based on the question we asked and whether they need more information from us. Thus, the responses are varied for each ticket. Anyway, just to make it clear, the supports are in charge of the tickets created by the users, not the mods. Both positions have different duties. Perhaps, voice out your thoughts to Misty?

As in, the comments given above are my own personal opinions.

But @myStery always don't work every time!

Surveys One!

Hmm, it seems that my comment has been deleted?

@Vladklack
I'd say yes. The ways of earning gems are just around daily login, playing games, completing surveys, referring new users, writing an article and buying gems. This topic has been discussed in a few threads in the forum. Neither good nor bad, it depends on you. Once you have found the most suitable method for yourself, then, it is the best way.

@mrssalter
You've got a point there. Users may reduce the frequency of creating another new ticket for the same problem. Based on my own experience, not every time the tickets created by me are closed by the supports, sometimes the ticket was still open for me to add on new information or reply to it. I assume there is a different response given in different cases. Perhaps, you could voice out your thoughts to Misty? Gamehag supports are in charge of the users' tickets. Each role has different duties.

As in, the above comments are all my personal opinions.

@Tekhour If you don't meet the requirements of the surveys, you will be screened out as they are looking for a specific group of respondents.

@myStery I guess they listened to your suggestion as now you can upvote or downvote on the tickets!! nice one!

@mrssalter To clarify, I didn't suggest anything to Misty recently. In a bright side, good to hear that! Kudos.

Customer support in the form of communication channels for gamehag is quite good, but issue is some game tasks donot give sgs, for example i did the ingame task for lords mobile i was expecting to get automatically verified as the offer was for new persons to gamehag but some how that sgs i never got after reaching out to support they said we donot have any way to detect you played the game as the task is auto verified, after asking in forums and on main game page all say they never got there sgs; so this means in app games except adventures of misty are not worth doing the effort what so ever ? i hope some one considers my case and provides me the soul gems i deserve.

I have found it hard to get help from support, if it's something that misty can fix then it's good, but sending in coments through misty only gives you standarised answears, i also tried to write in the discord support chat but left after 3h of not getting support. I would rate the support as 4/10 and your saved a bit by misty. It would also have been a lot less support for you guys if you actually played the games and wrote how to actually get the rewards, how do you verify acount etc, I'm usually not getting an acount verification mail on the browser games when i register and i have to find some link to verify my account on their support site etc.

@myStery24 where are the runes? when we will see them again ?

@yazdan Hmm...off topic. I don't quite understand.
Edit: I just looked up for runes in the shop, can't find any of it. This makes sense of your questions but, I'm not sure why they are removed or dissappeared from the shop. Kindly contact Misty.

I love dogs

I think the help function with Misty is extremely limited. You can't actually ask her a relevant question, and when you do, she just feeds you garbage about how the problem is solved when you didn't even get to ask her anything. Misty is poo in my opinion. They need the option to just state your issue, and even on the one thing where you can do that, customer support comes back with the same nonsense Misty feeds you. Not helpful, at all, in any way.

Explain why you stolen my experience level, you liars gamehug! Have you at all have been cgecked if I was quilty! Stupid programm! :angry:☹:confounded::persevere:

Misty is also very slow to respond when compared to every other support systems ive ever used. it often takes 3-7 days to get a reply while most others are within hours if not minutes! especially with how slow they reply you think you'd be getting something of help but most the time, as the comment above states, you just get something like "dont spam" or "make sure you made a new account!" and thats all, when most often the problem ends up being something on their end, either a comment glitch (auto removal of good comments or issues posting them/removing them) or the task not explained well enough to finish it right ("get to level 10" not stating what, player lvl or something else?)

Hello everyone! Great platform i found here :)

I suggested million times about fixing the article section and they didnt try it.. I am sick of this roblox giveaways every week. I have no games in the games section, i played them all and some of the tasks are completed. Where are the new games like before like browser games? Now my only method to receive SG is to report spam comments from kids who dont know what are they doing with their life...

I have a lot of problems I did tasks no reward I talked to help custemer and no help there is no point to stay in this site everythink is not clear and hard

misty is very low to respond it takes like forever

I hope they make the surveys ACTUALLY WORK.

I think mostly the customer support works great, but for newer members, finding the way to contact a real person instead of Misty the bot is a little too hard. It should be an option that was somewhere visible. OFC that might bring more not so important requests to customer support, but it would also help.