I guess you didn't read the "fine print". It can take up to 31 days to arrive if they don't have any in stock right now. Either that or if GH can't procure one for you, they will give you, your SG back.
in 3 steps
Choose the game that interests you and play itfor free.
Every game has some quests for which you will receive Soul Gems.
You can exchange your Soul Gems for Steam Wallet top-ups, game keys, CS:GO Skins and other rewards.
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i ordered it three days ago but it still did not arrive