Play games
Choose the game that interests you and play itfor free.
Complete the quests
Every game has some quests for which you will receive Soul Gems.
Receive rewards
You can exchange your Soul Gems for Steam Wallet top-ups, game keys, CS:GO Skins and other rewards.
How much time does it take for the support to reply for a support ticket ?
Mine has been there for 12 days now, should I wait even more or make another one ?