Play games
Choose the game that interests you and play itfor free.
Complete the quests
Every game has some quests for which you will receive Soul Gems.
Receive rewards
You can exchange your Soul Gems for Steam Wallet top-ups, game keys, CS:GO Skins and other rewards.
Go to: https://support.smilegateeurope.com/hc/en-us/requests/new And choose category Report Hack and Hack Type > Glitch Fill out the form with the information they ask for. You might not know what Timestamp means, that's the start and end time of where it's the most obvious that the player is glitching in the replay that you attach to the ticket. An example would be 03:00-03:50. If it's not obvious right away, it doesn't hurt to add more timestamps, more evidence is never a bad thing. Send 1 ticket for 1 player, otherwise it just gets confusing very quickly. hat