Wait 30days max
If there is no news, contact support
it's useless to contact, they will say you to wait up to 30 days. I'm waiting for my 5 euro too, it's been a week since I ordered it.
Maybe it's because those 5EU/USD cards are pretty popular and it's a stock issue?
I've seen other rewards getting dispatched pretty quick
Who knows?
having the same issue with hearthstone 50 card it has been a week now
Quite bullsh*t to wait 30 days: FAQ says to contact support after 72 hours of buying, as you should receive rewards within that time span. The 30 days is in terms, saying that Gamehag MUST deliver products within 30 days of purchase. I think they'd say "contact support after 30 days" as a means to avoid that 30 day rule. If someone would start contacting support after day 30, they could legally say that they wanted to deliver it by then, but if the buyer doesn't take the effort to contact us in time, that they couldn't do much about it.
But that's just me and my wild conspiracies.
dracindo, if your reward will be delayed you'll learn that lesson :)
They didn't say "contact support after 30 days" i said that ^^
Basically as oxana already stated, trying support before those 30 days is futile and they will give you a cut'n'paste answer
If within those 30days MAX you didn't receive reward, refund of SG or any notification then something obviously is wrong and you should contact support since then they are in violation of their own terms.
I totally agree the FAQ is misleading, anyone ever tried pointing that out to staff btw?
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Should I contact Misty or somebody else? It has been 5 days since I requested 5€ Steam Card, and haven't received anything.