Heed my words, and don't do the quest before it is fixed
Same problem for me.
I had the same problem.
same here :)
I have faced the same issue with many others, created NEW accont, first time to this game, even first time to install ARC. however, after reaching level 10, was rejeced with reason saying it is not NEW account???? Beware, pals, beware before you start this task.
in 3 steps
Choose the game that interests you and play itfor free.
Every game has some quests for which you will receive Soul Gems.
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So apparently when you create a new account in Neverwinter, arc just doesn't register it as a new account no matter how you try. But in star trek, it does, and it even sends you email saying 'Welcome to Star Trek Online.' However, when you register in Neverwinter, no welcoming email was there, signifying that they don't see it as a new account. It's either gamehag or arc needs to fix this.